FREQUENTLY ASKED QUESTIONS

Shipping Policy

All products are shipped out from Canada B.C

→ Free shipping will be automatically applied on orders over $35 (For North America)

→ Free shipping will be automatically applied on orders over $70 (For International)

 The exact shipping cost to your destination will be calculated at checkout.

(Approximate):The approximate shipping time range will be provided at checkout. Once the order has been created the buyer will receive an email with an estimated delivery date.

Payments

Miyabi Culture is powered by Shopify which offers a wide range of payment methods.  Payments transactions are done through Shopify Payments to keep payment info and data safe. Shopify Payments is PCI compliant and supports 3D Secure checkouts.

Return Policy

**Due to hygiene and safety for all buyers; face masks are final sale**

Any other products we offer a 15-day return period, the product must be in the same condition that was received, unworn or unused, and in its original packaging. 

Please write to us via email with your order number as the subject title.

info@miyabiculture.com ←  

Please contact us if you are requesting a refund, our customer service team will be happy to assist you on that matter. 

*Please note that buyer pays for the return postage, unless stated otherwise by our customer service representatives*

Please contact us If the eligibility has been met, our customer service representative will provide instructions on the return & exchange. 

*Please note that buyer pays for the return postage, unless stated otherwise by our customer service representative* 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Order Placement

Made a mistake with your order?

Please contact info@miyabiculture.com immediately.

Please included the following info in the email: 

→ Order Number

→ What needs to be revised

→ Revised information 

*Disclaimer*

If the order has already been processed and shipped out, it is out of our control to retrieve the item unless the receiver refuses the shipment. Please note this will be at the buyer’s expense. Please be careful when inputting your information. 

International Taxes

International taxes might be applied depending on your country’s taxes policy.

Custom duty is calculated as a percentage of the value of the goods. Please check with your local custom advisor for custom duty % for clothing; as well as the minimum value of goods before custom duty is required. 

Please note we can not declare the products lower than its actual value for customs & shipping insurance purposes.

However most countries do not charge taxes on clothing valued under $100 USD.